Frequently Asked Questions (FAQ)

Q: What kind of payment options does 81am.com offer ?

81am.com offers a payment method as below:


 

BANK-IN

Offline bank-in (cash or cheque) payable to 81am IT SDN BHD, please find our bank account information below:
Bank: PUBLIC BANK
Account No: 3153950703
Account Name: 81am IT SDN BHD
Swift Code:
PBBEMYKL

After bank-in, please email us the scanned copy of the payment slip or fax it to us at 03-40230631 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited.

 

Q: How secure is shopping with 81am.com ?


We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than 81am.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at 81am.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at 81am.com.

* SSL available only if you make payment through our payment gateway like paypal.

 

Q: I cannot remove and add items into my shopping cart. How do I resolve this ?


It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

Q: I have signed up to 81am.com but cannot login with my password. Why ?


One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at info@81am.com for technical assistance.

 

Q: I have a user account with 81am.com but forgot my password, what should I do ?


It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with 81am.com. The password will be sent automatically to the registered email address.

 

Q: I have a user account with 81am.com, how do I change my personal info and shipping address ?


Go to My Account page, login and you can modify your account details there.

 

Q: Can I buy from 81am.com without creating an account ?


Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: I have received a few emails from 81am.com. What are Orders Received, Orders Processed and Payment Receipt?


Order Received: This email informs you that we have received your orders and will process it as soon as possible.
Order Processed: This email confirms that we have processed your order.
Order Shipped: This email confirms that we have delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?


Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.

 

Q: I can't find a particular product/item I want from 81am.com online store, what can I do ?


Kindly contact us at info@81am.com or call us at 03-40238058 for further enquiries. We will try our best to assist you or recommend you an alternative.